Customer References
For the last 20 years, over 1,000 companies around the world have relied upon RDP software to manage their hotels, condominiums, and timeshare resorts. Here is what a few of them have to say about
us. Review our customer list.
Catalina Island, California
www.hotelvillaportofiono.com
Hotel Villa Portofino
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We were very resistant to buying the Internet Reservation Module (IRM) as
we did not want to lose control over our reservations. After attending the
customer conference a few years ago and seeing the restrictions that could be
applied, I was sold.
I thought that the IRM would be good for booking our standard rooms and in
fact did not even put the suites on at first. I did not think guests would
book packages on line. I was wrong. They totally book the suites and the
packages. Yesterday, being located on the Island of Romance, was a very busy
day for us - sold out, phones very busy, etc. IRM (as we call him) booked 11
reservations. Employee of the week, again and we don't have to pay him! ! SO,
we are very happy with the IRM, AND love the reports in RDPWIN and the
emailing capabilities.
Kate Olsen, General Manager
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Merrimac, Wisconsin
www.devilsheadresort.com
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Hi Barry:
"I dropped in to say 'Hi,' but you were out of the office. I just wanted to let you
know that Devils Head did over $100,000 in the first month of using the Internet Reservation Module,
and $500,000 in our first ski season. Just thought you'd like to know."
Rob Scheibel
Devils Head Resort
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Branson, Missouri
www.stillwatersresort.com
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Just a note to say thanks for all that you guys are doing to assist us. It seems that we are just
now utilizing many features that we never knew existed in RDP. I would estimate that for the past 8 years,
we've been sitting on this Ferrari of a system driving it like a Golf Cart never figuring out how to shift
into a higher gear.
Internet reservations have more than doubled in the first part of this year now that we actually use it
to a better potential. So, if you have some customers complaining about RDP, let me know, I'll call them and
set them straight!
Tom Shockley
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Vail, Colorado
www.vailrealty.com
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"The support people are amazing. Also, the online support is great. RDP's website includes
sections for downloading updates and documentation. Using the knowledge base, I get answers immediately
"at any time, day or night."
Lee Williams |
Las Vegas, Nevada
www.carriagehouselasvegas.com/
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"RDP has been easy for our staff to learn, regardless of computer experience. We have made customizations to both screens and reports here at the property. It's a very adaptable system!"
Lenora Wilson
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Borrego Springs, California
www.pcresort.com
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"It's the most adaptable software I've ever seen. Any property of any size can use it. We are extremely happy!"
Doug Watters
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Lakeview, Arkansas
www.outdoors.net/gaston
 
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"I've been using the system for years now; and as my needs change, RDP evolves to meet them."
-Jim Gaston
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Jasper, Alberta, Canada
www.mountainparklodges.com
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"We have 3 properties now using RDP and the support has been fantastic...they always answer the phone on 3 rings.
Mike Wetmore
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Dear Barry: 4/1/2006
This week we are putting the final elements in place for our
new reservation system, purchased from RDP. This decision to purchase from
your company, for us, was the culmination of an exhaustive research on the
reservation and property management programs that were "out there"
and a line by line comparison of the options offered by each company.
Once we had narrowed this down, we contacted properties who
had used the different programs to see what their experience had been with
their system. Finally, I contacted RDP and Mike Todd flew to Arkansas to make
a powerful and exciting presentation to representatives from our reservations,
housekeeping, maintenance and accounting staff at Mountain Harbor. It was a
hard decision to make. Frankly, all of the other systems we looked at were a
lot less money than RDP, not a small consideration for a family owned resort
deep in the forests of Arkansas. In the final analysis, however, RDP just
stood out, heads and shoulders above all of the other companies.
There were so many things that made your company feel like the
right decision to us. Your comprehensive website. Mike Todd's personal
presentation and the time he took to work out each individual's questions. The
glowing recommendations from Gaston's Resort on the White River - "A real
person always answers the phone". "They always take care of our
problems immediately". "We really haven't had any real problems
since putting the system in". The personal phone call from Steve Dortch
immediately after Mike's visit to thank us for considering the purchase of the
system. And, once we made our decision, your staff immediately sprang into
action providing us with all of the tools, information and assistance that we
needed in purchasing and networking over $20,000 in new hardware - and even
helped us find a new credit card vendor who saved us $7000 in credit card
fees. And...all of this was accomplished in only three weeks.
Still, it was with a great deal of concern that we awaited the
arrival of Matt LaDuke, the voice on the phone that had been spearheading our
pre-install. We had just finished an exhausting and not-so-smooth install on
our new marina system. The hardware didn't all work, the trainer was
disorganized and the whole experience had left us somewhat apprehensive. The
week prior to Matt's arrival, our staff worked day and night entering in the
reservations and familiarizing ourselves with the new system and testing the
network. Then, into our office walked this fresh faced...kid. Twenty six years
old. That's one year younger than my youngest kid. Of course, I was 27 and
Bill was 32 and president of the company when he gave me the position of Lodge
Manager, so we were predisposed to keep an open mind.
After getting Matt settled into his cottage, we agreed to meet
for dinner at our restaurant. I had a stack of questions, Matt's training
schedule and almost of month of pent-up excitement to bring to dinner. Matt's
confidence, ease and proficiency in answering my questions and most of all his
plan for putting our system together gave me immediate confidence in him. At 8
am Monday morning, Matt arrived in our office and for the next eight days (and
nights) he worked relentlessly and unfailingly with us. He never derailed from
his schedule even though he was always willing to work around our schedules
and the demands on our time from the events of each day. By the end of each
day, he had always managed to accomplish everything on his list. In each
training session with our staff he used a careful checklist to insure that no
matter how many questions he paused to answer that the session was always
brought back on track to finish on time and with everyone in the session
taking back with them everything that he had intended from the training. Matt,
sitting at his laptop with a dog in his lap, became a welcome and reassuring
presence in our office.
However, Matt's work wasn't just confined to the printed
schedule. Every night we worked until we were too tired to work anymore, and
then he left to return in the morning with the work that he had done on his
laptop back at the cottage. On Saturday, lightening struck our resort,
knocking out our phone system. Sunday morning I came in at 5 to run the
reports by myself and familiarize myself with the system without
interruptions. I ran into problems almost immediately and thought that I had
encountered something very serious. (Okay, I was pretty sure I had managed to
blow up our system). I sent our security officer to Matt's cottage to knock on
the door and ask Matt to call me on his cell phone. Ten minutes later, Matt
arrived, fresh from bed and looking a little disheveled, but there, in person,
after a long night. "Matt, I only wanted you call me!" I exclaimed.
"No, if you have a problem, I want to help you in person", was his
reply. Ahhhh. That Barry, is service. Naturally, everything was fine with the
system. Operator error (and panic).
Every day I reported to the owner on our progress and answered
that all-important question - "Does the new system do/have everything
they told us it would?". An important question, Barry. Matt shared his
personal experience with your corporate culture and I felt an immediate
affinity. I've been with Bill for 24 years. He saw something in me when I was
27. It certainly wasn't background, experience or knowledge. Rather it was
trust and a belief that I would do or learn or acquire everything I needed to
do the job. Standing by what you say. Trust. It's what relationships are built
on. Mike Todd delivered the product he said he would. Matt LaDuke delivered
the installation and the training he said he would. Yes, Bill, our new system
is everything that they told us it would be. And for that, Barry, I want to
thank you and your incredible staff. Thank you all for doing what you said you
would do. With much appreciation, Pati and the Staff (and all of the dogs) at
Harbor.
P.S. If you would like to make reservations at Mountain Harbor
Resort and Spa you will soon be able to reserve your unit on line!
Sincerely
Pati Brown - General Manager
www.mountainharborresort.com
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