Choose Resort Data Processing for Rental Property Management Software
A Message from Barry Biegler
President & Founder, Resort Data Processing, Inc.
Why should you buy property management software from Resort Data Processing?
This website is filled with many potential reasons, but here are six of
the most important:
- RDP helps you generate significantly more revenue.
- Our entire staff is based in the USA with
support available 24 hours/365 days.
- Our software adapts to the needs of the customer;
- We provide an unprecedented level of
control of the configuration of the system and presentation of
your data. Our philosophy is to allow customers to easily
change reports, screens, confirmations, folios, statements and more,
without calling RDP.
- We are a small company which provides personal service and
direct contact with top management to get things
- RDP has been
in business over 30 years. We know what we're doing.
We are a very solid company financially, so we will be here in the future
to support and improve the system.
Each of these points is explained in more detail below.
Barry Biegler, President
Personal Phone: 970-845-1157
Technical Support: 970-845-7108
Entire staff based in the USA
with support available 24 hours /day, 365 days a year!
RDP Staff from a Company Gathering - See "Corporate Headquarters"
Front Row - Barry Biegler, Ross Moff, Nate Strauss, Alex
Biegler, Denise McLean, John Somerville, and Chuck Anderson.
Row - Chad Sloniker, Rob Key, Sally Horton, Steve White, Kerry
Conner, Sondra Loudenburg, Sandra Asregadoo
3rd Row -Jonathan Paulson, John Krotulski, Matt LaDuke, Andrew
Forsyth, Ron Stahl, Kyle Von Spreecken, Terri Csete, Rita Gale,
Bill Csete, Karen Suhadolink
Barry Biegler - President and Founder
Massachusetts Institute of Technology – MBA
Worked for Hewlett-Packard for 8 years
Founded RDP in 1982
Vail Youth Hockey Coach for 25 years - see
Bill Csete - VP of Research & Development
Northwestern University- Computer Science
Tech Support at
Hewlett-Packard for 6 years
RDP Partner since
Manages R&D including custom programming, new features, and
solving the toughest problems!
Sondra Loudenburg - Controller
- Joined RDP in 2004.
- Born and raised in Salida, Colorado
- Loves all aspects of accounting
Matt LaDuke - Support Manager
- Grand Valley State – Information Systems
- Joined RDP in 2004
- Specializes in projects, people, and interfaces
- New Sales Cordinator
||Nate Strauss - New Customer
- Manages new sales and
- Joined RDP in 2009
- Specializes in new customer
Stephen White - Director of
Joined RDP in 2004
Accomplished endurance athlete
||Ron Stahl - Software
- Westminster College -
- Worked at Grand Pacific
Resort for 12 years as Lead Programmer & Network
- Joined RDP in 2004
- Specializes in Timeshare,
Work Orders, GDS Interfaces and Mobile Development
||Ross Moff -
- Penn State/St. Vincent
- Joined RDP 1991
- Specializes in large
installations, tier II support and onsite training
- Colorado Buffs Fan!
||Denise McLean - Sr. Software Developer
- Univ. of New Hampshire–Hotel Management
- Worked in RDP support for 5 years before moving into
- Joined RDP in 1995
- Specializes in Credit Card Interfaces, Crystal Reports,
Owners, Groups, and Travel Agents.
||Karen Suhadolink -
- University of Florida – Biology
- Been with RDP for 16 years
- Specializes in advanced training and system
configuration, as well as ticket escalation
||Terri Csete - Senior Software Developer
- Univ. of California Irvine –Computer Science
- Worked for Hewlett- Packard for 22 years as Systems
Analyst and Software Developer
- Joined RDP in 1999
- Specializes in Booking Engines (IRM) & Housekeeping
||Sally Horton -
- American University – Law
- Been with RDP for 11 years
- Specializes in ticket scheduling & training
||Jonathan Paulson - Sr. Software Developer
- Univ. California Santa Barbara- Computer Science
- Worked for MEDSEEK for 5 years as a programmer
- Joined RDP in 2010
- Specializes in development of GUI interfaces and the IRM
Content Management System
||Kerry Conner -
- Sam Houston State University-Accounting
- Been with RDP: 9 years
- Specializes in IRM.Net
||Sandra Asregadoo Sales
& Customer Satisfaction
- University College Cork - Computer Science
- East Coast and Caribbean Account Manager
- Been with RDP for 22 Years
- Worked in support for 13 years and sales for 9
- Choose Caribbean over Arctic Circle Territory
||John Krutolski -
- Edinboro University – Computer Science Theory
- Been with RDP for 9 years
- Specializes in Accounting, Timeshare, & Fractional
- Crystal Reports expert.
||Rita Gale - Sales
& Customer Satisfaction
- Washington State University- Nursing
- Been with RDP for 23 years
- West Coast Account Manager
- PCI Chip & Pin Credit Card implementation
- Hikes to the top of Vail Mountain before sunrise
||Andrew Forsyth -
- Middlebury College - Physics
- Been with RDP: 7 years
- Specializes in Accounting, GDS, Guest Survey
- Teaches Snow Boarding part-time
Generate Customer Profits
Most property management software companies
talk about cutting expenses via "ease-of-use" or saving employee time. While
we believe cutting expenses is important, and our software can help in this area,
we would rather focus our efforts on generating significant additional income for
our customers. Some of the revenue generating tools that are part of RDP are:
Internet Reservation Module - seamless integration to your Marketing
Website with RDP's booking engine or our Application Programmer Interface
(API) Allows guests, travel agents, groups, owners, and wholesalers to
make reservations 365 days a year, directly into the RDP system, without any
Internet Booking Engine for SmartPhones & Tablets.
Over 40% of guests now plan their travel using their SmartPhone or Tablet.
RDP now offers a Mobile formatted booking engine so that you can get your
share of these reservations.
and Activities - Sell additional items, such as golf, bike rentals,
boats, and more.
Virtual Store on Internet - After the guest makes the reservation they
can purchase spa services, golf or other items.
Additional Reservation Charges can be automatically calculated for
booking fee, resort fee, gratuity and more
Packages can be used to increate revenue with rates that include
breakfast, honeymoon package and more
and Point Tracking - increase occupancy by offering more "points" in the
slow season and generate repeat sales
Integrated Yield Management with detailed documentation on how to implement
it. Our average customer has increased revenue by over $200,000/year.
Interfaces - to Expedia, Synxis, IHotelier, IHotelier and more.
Distribution your inventory to more channels with last room availability.
Survey - The system sends a "thank you letter" after checkout, that can
include a guest survey and a link to "make another reservation now"
Email Confirmations - to with mass Email from RDP to guests, groups,
travel agents, wholesalers, etc.)
Owner Internet Access allows Condominium
and Timeshare owners to make reservations, view statements, make payments
view their calendars, enter work orders, and more on the Internet.
Greatly reduces phones calls to staff.
- Our annual customer conference in Vail, Colorado, brings together hundreds of
companies similar to yours. While providing in-depth training, the focus
of the conference is to brainstorm with our customers to determine what else
we can do to help them make money. Most of RDP's best features have come
RDP Adapts to the Customer
RDP believes software should adapt to the needs
of the individual customer instead of forcing the customer to adapt to the software.
While this seems like a self-evident truth, you may find that many of our competitors
believe otherwise and have a "take it or leave it attitude." (i.e., you either use
the software the way it is, or you don't use it at all).
Your business is very important to us. If this means we have to change
our software to make close the deal, then we will. More than half of our
1000 customers have a unique feature was added just for them. To avoid
confusion, we add these features with switches so that the feature is only
active for specific customers.
Our software is designed so you can configure
it to operate the way your business works. If you can't, we will change it
so you can.
Control Your System & Data
Export/Import and More
RDP provides an unprecedented level of system configuration control and presentation of your data. Our philosophy is to allow customers
to easily change reports, screens, confirmations, folios, statements, and more (without calling RDP).
- Over 400 system reports using
Crystal can be printed, emailed, or exported to Excel,
Adobe, and other formats.
- Reservation Analysis screens are available for reservation
detail, transactions, and more.
- Data is located on a file server under your control for
performance and security.
marketing materials can include your logo and pictures, and you can
easily change them at any time.
Accounting data can be exported to third party systems.
emails can easily be created for guests, owners, travel agents, groups,
and more with images, newsletters, etc.
- For Vacation Rental and Condo-Hotels, owners can
use the Internet to view owner statements, make reservations, enter work
orders, and much more.
Customers Stay in Direct Contact with Top Management
While RDP has been in business for more than 25 years, we have not allowed
the company to grow into a bureaucratic nightmare. We are still a small
company with direct contact between top management and customers. We have become friends with our customers over
the years. Our annual customer conference in Vail, Colorado, has the feeling
of a family gathering: not a corporate function. This is a very important
element of who we are, as it is always much more fun to help a friend with a problem
than a customer.
With most companies, it is almost impossible to find
someone who is in charge and actually able to make a decision. There are
legions of people who screen calls and redirect customers. At RDP,
everyone answers their own phone.
Stability - Over 30 Years & Solid Financial Position
If the company you purchase software from goes
out of business, the software becomes effectively worthless. This is because
the software is only 15% of the solution. The other 85% is technical support,
product updates, onsite training, etc. RDP has been in business over 30 years.
We are very solid financially, with no company debt. We have sold over 1,000
systems, which provides an installed base of support contracts to insure we will
be in business for many years to come.
Summary ~ Why Buy From RDP
When you purchase a
System (PMS), we believe it is more important to look at the character of the
company who creates the software than the technical system details.
All of the major PMS vendors handle the basics:
reservations, check-in, check-out, audit, etc.
The key to a PMS purchase is to understand that the software is only the beginning
of a partnership between two companies. Many of our competitors believe
all about the software. Nothing could be farther from the truth. It's
all about the people.
A software vendor can tell you anything in a brochure or in a demo; so please
check our story with our customers. Ask them if our support people
actually answer the phone immediately. Find out if our Yield Management
and Internet Reservation Module are making them money. Ask our customers
if the system is flexible enough for them and adapts to their needs.
RDP truly is a different company. We have been in business for over 30 years
with many of the same customers and employees. If you ever need anything from
RDP, help is just a phone call away.