For the last 30 years, over 1,000 companies around the world have relied upon
RDP software to manage their hotels, condominiums, and timeshare resorts.
Here is what a few of them have to say about us.
Blue Fin Bay on Lake Superior|
|"RDP’s help system is a huge timesaver. I have all the tools and information
right at my fingertips, which has allowed me to learn so much more about the software. A lot of
people don’t realize the power and importance of the self-help. I’m able to open it up and
learn the information on my own, and when I do need extra help from Support, I’m able to
formulate better questions on the more advanced topics. The help system is worth the
investment RDP has made.
Jolita Rysdahl, Marketing Coordinator
Tween Waters Inn|
Captiva Island, Florida
|"I wanted to take the time to tell you about Sally Horton, She
was one of the staff that came to train us on RDP, which this June will
be 2 years.
Sally was and is an exceptional employee. She is a great trainer, very
knowledgeable and has great patience. Sally did an outstanding job for
all departments through the training and installation process. Since
that time, I personally on several occasions have had issues that I
needed assistance with and Sally has been a great help. I can't praise
her enough. She is an asset to your company on all levels, and her
customer service is top notch. If I need help again it is nice to know
she will be there."
Carol A. Riczo-Bamford, Reservation Manager
Eagle Mountain House
Jackson, New Hampshire
| "I put in an emergency ticket on Sunday and just wanted to say thank
you for the support. The issue ended up not being RDP, but Chad was
really great and took time and then called back to make sure I was up
and running - which was really appreciated as it was in the middle of
the hurricane and my frayed nerves appreciated knowing there was life
Daisy Stephenson, Front Office Manager
Hotel Villa Portofino
Catalina Island, California
|"We were very resistant to buying the Internet Reservation Module (IRM) as
we did not want to lose control over our reservations. After attending the
customer conference a few years ago and seeing the restrictions that could be
applied, I was sold.
I thought that the IRM would be good for booking our standard rooms and in
fact did not even put the suites on at first. I did not think guests would
book packages on line. I was wrong. They totally book the suites and the
packages. Yesterday, being located on the Island of Romance, was a very busy
day for us - sold out, phones very busy, etc. IRM (as we call him) booked 11
reservations. Employee of the week, again and we don't have to pay him! ! SO,
we are very happy with the IRM, AND love the reports in RDPWIN and the
Kate Olsen, General Manager
|"Just a note to say thanks for all that you guys are doing to assist us. It seems that we are just
now utilizing many features that we never knew existed in RDP. I would estimate that for the past 8 years,
we've been sitting on this Ferrari of a system driving it like a Golf Cart never figuring out how to shift
into a higher gear.
Internet reservations have more than doubled in the first part of this year now that we actually use it
to a better potential. So, if you have some customers complaining about RDP, let me know, I'll call them and
set them straight!"
"The support people are amazing. Also, the online support is great. RDP's website includes
sections for downloading updates and documentation. Using the knowledge base, I get answers immediately
"at any time, day or night."
The Carriage House
Las Vegas, Nevada
"RDP has been easy for our staff to learn, regardless of computer experience. We have made customizations to both screens and reports here at the property. It's a very adaptable system!"
Palm Canyon Resort
Borrego Springs, California
"It's the most adaptable software I've ever seen. Any property of any size can use it. We are extremely happy!"
Gaston White River Resort
Lake View, Arkansas
"I've been using the system for years now; and as my needs change, RDP evolves to meet them."
Mountain Park Lodges
Jasper, Alberta, Canada
"We have 3 properties now using RDP and the support has been fantastic...they always answer the phone on 3 rings.
Mountain Harbor Resort
Mount Ida, Arkansas
This week we are putting the final elements in place for our new
reservation system, purchased from RDP. This decision to purchase from
your company, for us, was the culmination of an exhaustive research on
the reservation and property management programs that were "out there"
and a line by line comparison of the options offered by each company.
Once we had narrowed this down, we contacted properties who had used
the different programs to see what their experience had been with their
system. Finally, I contacted RDP and Mike Todd flew to Arkansas to make
a powerful and exciting presentation to representatives from our
reservations, housekeeping, maintenance and accounting staff at Mountain
Harbor. It was a hard decision to make. Frankly, all of the other
systems we looked at were a lot less money than RDP, not a small
consideration for a family owned resort deep in the forests of Arkansas.
In the final analysis, however, RDP just stood out, heads and shoulders
above all of the other companies.
There were so many things that made your company feel like the right
decision to us. Your comprehensive website. Mike Todd's personal
presentation and the time he took to work out each individual's
questions. The glowing recommendations from Gaston's Resort on the White
River - "A real person always answers the phone". "They always take care
of our problems immediately". "We really haven't had any real problems
since putting the system in". The personal phone call from Steve Dortch
immediately after Mike's visit to thank us for considering the purchase
of the system. And, once we made our decision, your staff immediately
sprang into action providing us with all of the tools, information and
assistance that we needed in purchasing and networking over $20,000 in
new hardware - and even helped us find a new credit card vendor who
saved us $7000 in credit card fees. And...all of this was accomplished
in only three weeks.
Still, it was with a great deal of concern that we awaited the
arrival of Matt LaDuke, the voice on the phone that had been
spearheading our pre-install. We had just finished an exhausting and
not-so-smooth install on our new marina system. The hardware didn't all
work, the trainer was disorganized and the whole experience had left us
somewhat apprehensive. The week prior to Matt's arrival, our staff
worked day and night entering in the reservations and familiarizing
ourselves with the new system and testing the network. Then, into our
office walked this fresh faced...kid. Twenty six years old. That's one
year younger than my youngest kid. Of course, I was 27 and Bill was 32
and president of the company when he gave me the position of Lodge
Manager, so we were predisposed to keep an open mind.
After getting Matt settled into his cottage, we agreed to meet for
dinner at our restaurant. I had a stack of questions, Matt's training
schedule and almost of month of pent-up excitement to bring to dinner.
Matt's confidence, ease and proficiency in answering my questions and
most of all his plan for putting our system together gave me immediate
confidence in him. At 8 am Monday morning, Matt arrived in our office
and for the next eight days (and nights) he worked relentlessly and
unfailingly with us. He never derailed from his schedule even though he
was always willing to work around our schedules and the demands on our
time from the events of each day. By the end of each day, he had always
managed to accomplish everything on his list. In each training session
with our staff he used a careful checklist to insure that no matter how
many questions he paused to answer that the session was always brought
back on track to finish on time and with everyone in the session taking
back with them everything that he had intended from the training. Matt,
sitting at his laptop with a dog in his lap, became a welcome and
reassuring presence in our office.
However, Matt's work wasn't just confined to the printed schedule.
Every night we worked until we were too tired to work anymore, and then
he left to return in the morning with the work that he had done on his
laptop back at the cottage. On Saturday, lightening struck our resort,
knocking out our phone system. Sunday morning I came in at 5 to run the
reports by myself and familiarize myself with the system without
interruptions. I ran into problems almost immediately and thought that I
had encountered something very serious. (Okay, I was pretty sure I had
managed to blow up our system). I sent our security officer to Matt's
cottage to knock on the door and ask Matt to call me on his cell phone.
Ten minutes later, Matt arrived, fresh from bed and looking a little
disheveled, but there, in person, after a long night. "Matt, I only
wanted you call me!" I exclaimed. "No, if you have a problem, I want to
help you in person", was his reply. Ahhhh. That Barry, is service.
Naturally, everything was fine with the system. Operator error (and
Every day I reported to the owner on our progress and answered that
all-important question - "Does the new system do/have everything they
told us it would?". An important question, Barry. Matt shared his
personal experience with your corporate culture and I felt an immediate
affinity. I've been with Bill for 24 years. He saw something in me when
I was 27. It certainly wasn't background, experience or knowledge.
Rather it was trust and a belief that I would do or learn or acquire
everything I needed to do the job. Standing by what you say. Trust. It's
what relationships are built on. Mike Todd delivered the product he said
he would. Matt LaDuke delivered the installation and the training he
said he would. Yes, Bill, our new system is everything that they told us
it would be. And for that, Barry, I want to thank you and your
incredible staff. Thank you all for doing what you said you would do.
With much appreciation, Pati and the Staff (and all of the dogs) at
P.S. If you would like to make reservations at Mountain Harbor
Resort and Spa you will soon be able to reserve your unit on line!
Pati Brown - General Manager
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