Installation, Training & Support - Hotel Management Software Systems
Quality customer support is essential to customer satisfaction and is one of the primary reasons RDP has prospered. Satisfied customers lead to renewed support contracts and excellent references. To arrange for onsite training, please call 970-845-1140. The following support topics are covered in this document:
RDP support is available 24 hours a day, 365 days a
years. Please see 24-hour
Initial Entry of System Data
It is the responsibility of the customer to enter all system data, such as
rates, reservations, unit numbers, etc. RDP provides training and support
to help every customer become successful as soon as possible. The installation
of a powerful system like RDPWin starts the day you purchase the system and
continues through the onsite training and for years afterwards with interaction
with RDP support. The process is as follows:
- Please review the
- One of the first installation steps is to complete this pre-installation document and return it to RDP, either as a printed document or a Microsoft Word Document. RDP reviews
this data with you to make sure the system is optimized. See
- As soon as possible, and well before the onsite training, RDP support installs an empty system on your hardware. We also provide remote training on how to enter the basic setup information such as unit numbers.
- You must enter all critical system data prior to the start of onsite installation. This allows you to start learning the system and
renders the onsite training much more productive.
- If possible, you can also enter additional information into your system prior to onsite training such as rate plans, packages, travel agents, group masters,
vacation rental owners, etc. The more data you enter ahead of time the better!
- Once you have purchased onsite training, RDP personnel arrive at your site with the expectation that all critical system data has already been entered into the system. Our focus
is on providing training on various aspect of the system; not data entry.
- The system has thousands of features, and it is not possible to learn it all in one onsite training session. After
onsite training is completed, you continue to learn more about the system and implement additional features by calling RDP support at 970-845-7108. Many of our customers have had the system over 20 years and they continue to learn!
- We offer a customer conference every year in Vail where we
review new features and provide additional training. This is an excellent event to attend!
Onsite Installation and Training
RDP onsite installation and training is essential to a successful system implementation,
and it includes:
- RDP provides a
- RDP support consults with your hardware people prior to installation to assure the proper equipment is purchased and installed correctly. Please see Hardware Requirements.
Onsite installation and training is provided by RDP support personnel
who are experts in both the RDP system and the hospitality industry.
RDP system installation takes only a few hours with the bulk of the onsite time focused training.
Basic training is handled in a group session. For example, an overview of the system is provided that normally includes reservationists, front desk
personnel, and night auditors.
RDP uses a "train the trainer" approach. One or two of your employees are designated as RDP specialists and attend all training sessions. These
specialists then act as your internal RDP contact for questions from all other employees.
Modification of Crystal Reports and Confirmations
RDP uses Crystal Reports
as the basis for over 300 reports
and confirmation letters. Customer can modify any of these reports, and create their own new reports,
using Crystal Reports 2008. Crystal Reports is the most popular report
writing tool in the world and allows the use of graphics, colors, charts, and
fonts which improve the look of all guest correspondence. To create or
modify reports, customers must purchase a copy of Crystal Reports 2008, which can be purchased directly from
or other websites. During new system installation RDP will modify some reports
and confirmations as time permits. After installation is it the
responsibility of the customer to use Crystal Reports to make their own new
reports and modifications. RDP support can help customers with specific
questions related to the use of Crystal Reports 2008 at no additional charge.
Demonstration and Practice System
Each system includes training software with identical features to the real system. This is an excellent tool for employee training and allows for experimentation without adding test data to the real system.
For example, a new front desk employee usually spends a few hours with the training system before using the real system. The training system helps put a new employee at ease by allowing experimentation without the possibility of damaging live data.
RDP provides a comprehensive manual which includes step-by-step procedures. The manual was written by hospitality people for hospitality people and is not a typical "computer manual." The guide includes tips on how to maximize profit by correct utilization of system features such as yield management, guest history mailings, and source of business reports.
RDP's Help guide is very easy to use. And, in conjunction with the online help system, RDP has one of the most complete documentation packages in the industry. The system includes a complete
Help facility for each data entry field. When the operator does not understand a given prompt, online help can be accessed instantly in order to find an answer, without consulting written documentation.
Internet Support Website
RDP maintains an Internet support website at
http://support.resortdata.com. The Internet is an ideal media for distribution of up-to-the-minute information.
RDP provides remote support using either the Internet or a modem. RDP support personnel can connect directly to your system to quickly diagnose and fix problems
that may arise. See
Additional Onsite Training
Many customers schedule follow-up onsite training periodically, perhaps one week every other year. Additional training can be beneficial when employee turnover has occurred and the RDP system specialist is no longer available. However, additional onsite training can also be used to fine tune the system and provide insights for maximizing system benefits, such as Internet marketing, report writing, and marketing tips. Please call 970-845-1140 to
discuss support options.