Virtual Store for IRM.Net - Software Systems for Hotels
Reservation Module (IRM) allows guests, travel agents, groups, wholesalers
and others to make reservations 24 hours a day, 365 days a year, directly into
your RDP database. The new "Availability Tracking for Everything" module
allows guest to also reserve other limited items, such as:
- Roll Away Beds
- Conference Rooms
- Early Arrival
- Late Departure
- Airport Shuttle Seats
- Water Park Tickets
- Parking Spaces
- Lots of other items
How it Works
The Virtual Store works in conjunction with the Internet
Reservation Module to help maximize the positive guest experience and incidental
revenue. By selling directly to the public, all third-party commissions are
bypassed. No more paying travel agents, GDS providers, or Wholesalers.
The Virtual Store offers the ability to reserve and purchase additional
activities; in this case, ski lessons. By purchasing lessons online, the
guest can bypass lines and crowded shops on the mountain which offers better,
faster service to the guest while generating additional revenue without any
Once the guest chooses a vendor, the specific lesson activities display with
pricing information and allows the guest to select the quantity and book once
during the entire stay or for each of the number of nights (the entire stay).
The Virtual Store displays all items that can be purchased and takes into
consideration the number of nights and the number people on each reservation.
For example, the "3 Day Lift" and "4 Day Lift" items are not shown, since this
is a 2-night stay. Also, if there were children on the reservation, then
child lift tickets and lessons would display.
As the guest chooses items to be purchased, a summary displays below the
reservation details. The activity name, date to be used, price, quantity, cost, tax, and total charge
is available for review. When the guest clicks Continue after all activity
bookings are entered, the guest can either log in if they are a returning guest
or enter their contact information and click the Make Reservation button to
complete the process. This allow the guest one final review of additional charges
on the reservation prior to filing the reservation.
After the reservation has been approved by the guest and saved into the RDP system,
a confirmation page appears. Along with the reservation details, all additional
items purchased by the guest will display. This page can be printed by the
guest as a confirmation and given to the front desk upon check-in. An email
is also sent to the guest with the same information.
Activities can be added to existing reservations as well. The guest logs in to their account
on the Internet
Reservations Module, selects the reservation for which to add services, and then chooses the activities.
Activities that are added are included on the guest's custom itinerary which can
be emailed or printed and presented to the guest upon arrival.
Virtual Store Reporting
Virtual Store reports can be generated daily to ensure that additional
activities such as lift tickets or rental coupons will be waiting for the guest
at check-in. Reports can be run based on criteria such as arrival date, vendor,
vendor category, or items purchased. For example, a report can be run showing
all Vail lift tickets for the upcoming week, all equipment rentals for the past
week, or all items regardless of category by arrival date. Additionally, you can
track the activity cost vs. the markup in order to easily identify the profit
for each activity sold.
Vendors that provide activities can be excluded from the Virtual Store based on
a date range, preventing guests from booking an activity that is not
available. For example, turn off the ability for guests to purchase ski rentals during
the summer months, or rafting trips in the winter.
Purchase the Virtual Store
RDP's Virtual Store works in conjunction with
IRM.Net and RDPWin's
Itinerary & Concierge (RP) module to provide a seamless interface
between the online guest and your staff.
RDP's Virtual Store is available now, so
contact RDP Sales for pricing or to schedule
Internet Reservation Module Overview and Links
RDP's Internet Reservation Module (IRM) can be integrated into your current
marketing website. Key features include:
- IRM reservations are commission-free.
- IRM reservations are stored immediately into the RDP database.
- True "last-room" availability.
- The average RDP customer with the IRM generates over $200,000/year in additional revenue than those without.
- Guests, owners, owner's guests, groups and travel agents and owner guests can all make IRM reservations.