Denial Tracking |
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Denial tracking allows internal reservationists to determine why a guest did
not book a room. Perhaps the rate was too high, or there was not enough
conference space. Proper analysis of denied reservations can lead to
changing rates or policies to increase future bookings.
Denial tracking records information when a new reservation is begun, a quote
made, and the guest decides not to book the reservation. A reason must be
selected to describe why the guest did not book before cancelling the
reservation request. If a quote is not made, users can close the New
Reservation screen without entering the denial details. Reasons can be
added if necessary based on the user's logon access fence levels.
View sample screens for Denial
Tracking, Add Reasons, and Configuration.
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System Process
When Close is clicked on the New Reservation screen and a quote
has not been added, the system closes the New Res screen without
prompting for denial information. When a quote has been added
when Close is clicked, the Reservation Denial Reason screen opens
and requires selection.
When the new reservation has not yet been saved on the Change
Reservation screen (still a temporary reservation), the Change screen
closes, but the New Reservation screen remains open. Click
Close to access the Reservation Denial Reason screen.
Field Name
|
Definition and Function |
| Denial Reason |
Select a reason that best describes why the guest chose
not to book the reservation. Click Create Reason if
the desired selection is not available. This is a
required field.
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| Source of Business |
Select the source of business code (Table CD) associated
with the guest. This field is only available when
configured and can
be required based on a switch.
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| Market Code |
Select the market code (Table CF) associated with the
guest. This field is only available when
configured and can
be required based on a switch.
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Create Reason
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Click the "Create Reason" button to open the
Add Denial Reason screen.
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Add Denial Reason Screen
Click the "Create Reason" button from the
Denial Tracking screen to open
the Add Denial Reason screen. Click the "Add Reason" button
to add a row to the grid. Enter the unique key and reason,
then save.
Field Name
|
Definition and Function |
| Reason |
Enter text to describe the explanation of denial using
up to 30 characters. This is the text displayed in
the Denial Reason drop-down list, but only the key is stored
for reference.
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| Key |
Enter up to six characters to describe the denial information.
The text entered in the Denial Reason field is not saved
in a file, but the key is saved in the RESDENY.DAT file.
When selected from the Denial Reason drop-down, the text
is displayed and not the key. The system automatically verifies
the key is unique. If not, the user is prompted to
enter a different key and continues until the entry is unique.
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Once OK is clicked, the new reason is added to the database and
selected as the guest's explanation for not booking the reservation,
and both the Denial Reason screen and the New Reservation screens
are closed. When adding keys, remember: it is possible
to add a reason more than once when the keys are different.
Search the reason list thoroughly before adding a new one.
Configuration
Use the Reservations -> Configuration -> Denial Tab to configure
reservation denial reservation types, codes required, keys, and
reasons.
| Field Name |
Definition and Function |
Track Multiple Folio
(M-Type Reservations) |
When checked, multiple folio reservations are included
in the Denial Tracking system. |
Track Source of Business
and Market Code |
When checked, the Source of Business (Table CD) and
Market Code (Table CF) fields are displayed and required
on the initial Denial Tracking screen.
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| Key |
See Key for details. |
| Reason |
See Reason for details.
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| Add Reason |
See Add Reason for details.
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| Delete Reason |
To delete a reason from the list; select the row, right-click,
and select "Delete Selected Row". Confirmation is
required before deletion is finalized. |
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