IRM.Net Online Booking Engine - Property Management Software
RDP reservation software is designed to provide last room availability from a variety of channels simultaneously as illustrated by the diagram below. This page describes how to integrate the IRM.Net booking engine with your marketing website.
Topics covered in this document include
IRM.Net Booking Engine or RDP API Web Services
The least expensive reservation channel is your marketing website, which can be integrated with the RDP database to display rates and availability and complete the reservation process without any commissions to travel agents, GDS, or other third parties. Vacation rental, timeshare, fractional and private residence clubs (PRC) can also use IRM.Net to view statements, pay bills, and much more. The methods of integrating your marketing website to the RDP system include:
Web programmers can integrate the marketing site with the RDP database through an the RDP API which uses Microsoft's Web Services. For example, the website programmers can request availability from the API, which is then returned to the marketing website for display to the guest any form desired. The API can also display rates, room descriptions and more. The API integration is designed for web programmers.
IRM.Net is integrated with your marketing website to provide the guest with a consistent look and feel and to maximize your revenue. For a demonstration, please see IRM.Net Demonstrations Integrated with Marketing Websites. There is a tremendous amount of customization available.
All reservations made via the IRM.Net are completely commission free. No commissions to RDP or any other entity. Think of IRM.Net as a reservations department that works 24 hours a day, 365 days a year, for free! With IRM.Net, many guests can check availability simultaneously at any time of day or night. There are never any busy signals or situations where a call back is required. RDP has now installed hundreds of IRM.Nets, and almost all of our customers are amazed that they can close their reservations department at night and return in the morning to find new reservations.
The IRM.Net in conjunction with the marketing website can be used by guests, owners, travel agents, groups and wholesalers simultaneously to check rates and availability and make reservations. When the IRM.Net is used to check availability and book reservations, several advantages are seen over hospitality booking websites:
IRM.Net is designed to work with, not replace, other Internet booking websites, such as Expedia. At RDP we believe in the following approach to Internet reservations:
The diagram below shows how GDS powered websites, guests, owners, travel agents, and groups can all make reservations simultaneously on the Internet.
The IRM.Net Multiple Reservations Module allows guests to reserve more than one room at time. The guest can select the number of rooms to reserve with the ability to book them together using the same contact details and credit card. This feature is easy to enable and configure, and provides a better online booking experience for your guests. Multiple Reservations are available for both group and non-group reservations.
The goal of the IRM.Net Owner access is to identify all requests from owners that generate calls to management and move these functions to the Internet. Owner Internet access capabilities include:
Secure, commission-free owner Internet access 24 hours/day, 365 days a year direct to your database
The IRM.Net generated $200,000 per year for most of the RDP customers. The number of reservations made via electronic distribution channels continues to increase. Currently, 20% of all reservations are made through the Internet and this percentage increases every year. With 20% or more of reservations via the Internet, imagine the implications of your property not being connected. A guest may find you and your competitors websites, but if the potential guest cannot book your property on-line, a reservation will be made at your competitor's property.
The IRM.Net automatically sends e-mails to all guests, owners, travel agents, and groups who make reservations. You have complete control over the text, fonts, pictures, and graphics that appear on the confirmation, which can be sent to the guest in Adobe format or other formats.
Since the IRM.Net does not have any associated booking fees, it makes sense to drive as many potential guests as possible to your marketing website to make reservations. A few possible ways to increase website traffic are presented below:
Security is an important concern for anyone using the Internet. The IRM.Net is fully PCI compliant. It uses SSL technology to encrypt the web pages and also internal database encryption for critical data, such as the guest's credit card number. For more information please see Installation of Secure Socket Layer (SSL) Certificate.
The IRM.Net can be translated into multiple different languages using a free translator tool from Google or Microsoft. The IRM.Net pages are translated into the Internet guest's native language to help increase online bookings. If a guest can read the website material in their native language, they will remain on site longer and are more likely to book a reservation. The translator can be configured to automatically display the translation toolbar at the top of the page when a guest's browser is not in English. Guests will also have the option to click "Translate" at any time. Please note that the translator is a tool provided by Google or Microsoft, and RDP does not dictate how either work.
The sample below shows the IRM.Net translated into French. Over 50 languages are available for translation. For technical details or how to implement, see IRM.Net Translate into Other Languages.
To see this feature in action, use the IRM.Net demonstration links below.
The IRM.Net has the ability to allow guests to select certain search criteria or preferences when looking for available rooms. For example, the guest can request a three bedroom non-smoking room with a jacuzzi that is located in Vail Village, and the IRM.Net will return only the rooms that meet their specified criteria. Each preference can also be configured to use greater than or less than operators, such as displaying all units that are greater than three bedrooms. See the Sample Screens below for guest preference examples.
***Special Feature for Campgrounds*** The IRM.Net can be configured to search for availability using an "in" operator, which looks for units that have part or all of a value of a preference that a guest may enter. For example, a specific camp site may have an electrical hookup to accommodate 20 amps, 30 amps and 50 amps. The guests selects the amps applicable to what they are looking such as 30 amps. The IRM.Net will filter camp sites based on if the value of "30" amps is anywhere "in" that preference.
Advance Purchase Rates can be configured to specify the number of
days in advance of the guest's arrival that a discount is applicable.
This feature encourages guests to plan ahead and help properties reach
early occupancy goals. For example, if a guest books 60 days in advance,
the discount is 20%. If booked 30 days in advance, the discount is 10%
off. Waiting until 14 days prior to arrival, they may only receive a 5%
discount or no discount at all. The IRM.Net automatically hides rates
that do not meet the advance date requirements.
A few sample screens from the Internet Reservation Module are below. See Additional IRM.Net Sample Screens