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Mobile Property Management

Mobile Device Modules

RDP has a variety of modules designed to improve communications with guests and employees using Mobile Devices, such as Smartphones and Tablets.  The mobile device can be cost effective because they do not require a cell plan if a wireless network is available.  The links below provide additional information on each module within RDP that utilize mobile devices:

   

SmartPhone or Tablet Demonstrations of Mobile Modules

RDP Mobile Modules are designed for a SmartPhones and Tablets, which uses touch screens.   Therefore it is impossible to properly view demonstrations of our Mobile Modules on a desktop or laptop computer. The best way view demonstrations of our mobile modules, including our Mobile IRM booking engine, is:

  1. Use a SmartPhone or Tablet
  2. Start your browser
  3. Enter www.resortdata.com.  
  4. The SmartPhone or Tablet will be redirected to RDP's mobile website.
  5. From our mobile website, touch the "Mobile Devices" button
  6. From the Mobile Devices page you can then select demonstrations of each mobile module 

Mobile Phone Guest Communications - Confirmations, Messages, Room Ready Notifications

The Mobile Devices module allows communication with guests via text messages to their mobile phones. This module includes:  

 

Text Reservation Confirmations

When a reservation is completed from RDPWin, Internet Reservation Module (IRM.Net), or Global Distribution System (GDS), the RDP system can send a text confirmation to the guest.

 

   
 

 

Check-in Room Status

 

When a guest arrives at the property to check-in and their room is not ready, the Guest Communication module can automatically send a text to the guest to return to the front desk and pick up a key when the room status is changed to "clean and ready."  

 

 

 

Guest Messages

Messages can be sent to the guest's mobile phone.  For example, when a package is delivered to the front desk the RDP system can send a text to the guest to pick up the package.

A history of all messages for each reservation is available.

 

   

Sample Screens 

   Test Hotel Guest Messages   Text Hotel Room Status

 

Housekeeping Schedules and Changing Room Status

The Mobile Devices modules extends the power of RDP's Housekeeping System to allow communication with the housekeeping department via a smart phone, tablet, or any mobile device.  A wireless internet connection or cell plan is required. The Mobile Housekeeping capabilities include:

  • Separate screens for management and housekeepers.
  • Display daily schedules.
  • Notify housekeeping of new assignments.
  • Change room status, add notes, or change clean type.
  • Clean Status Summary for management.


Click here for a demo of the Mobile Housekeeping. Click the Demo Login button.

Also see Housekeeping Overview.

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Management Reporting with Mobile Devices

The Mobile Devices module allows for better management of the property from any location using a smart phone or tablet. View reservation and revenue data for yesterday, today, or tomorrow. The following reporting is available with Mobile Management with options to select the time period for reporting (week, month, year, etc):

  • Revenue - overall revenue, market code, rate plan, room type, state, and source of business statistic categories are available.
  • Occupancy - overall occupancy, market code, rate plan, room type, state, and source of business statistic categories are available.
  • Average Daily Rate - overall occupancy, market code, rate plan, room type, state, and source of business statistic categories are available.
  • RevPAR - overall occupancy, market code, rate plan, room type, state, and source of business statistic categories are available.
  • Flash Report
  • Reservations Made Report


Click here for a demo of Mobile Management

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Mobile Work Orders

The Mobile Devices modules extends the power of RDP's Work Order and Asset Management system to allow communication with the maintenance department via a smart phone or tablet. Increase the efficiency of the maintenance department with mobile access.  A wireless internet connection or cell plan is required. 

 

Hardware Requirements:

  1. 2012 web server
  2. IOS 4+ phones and tablets
  3. Android 3.x and 4.x phones and tablets
  4. Windows Phone 8 and Blackberry 10 device supported in a future release

 

Click here for a demo of the Mobile Work Orders

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Mobile Work Order features include:

  • Add new work order notifications.
  • Notify maintenance of a work order.
  • Head of maintenance can view all work orders assigned to the maintenance department. Each staff member can view work orders assigned to their account.
  • All new work orders display for each maintenance staff member.
  • Enter time spent on a work order from the job site.
  • Enter notes and comments on the work completed.
  • Provide login credentials to vendors so they can view their open work orders.
  • Change work order status to closed upon completion

Also see Work Order and Asset Management Overview.

Mobile Check-In

The Mobile Devices modules extends the power of RDP's Front Desk System to allow guest check-in from a mobile device.  Expedite the check-in process and improve customer satisfaction. Check-in guests from anywhere on the property including the guest's room, eliminating the need for the guest to wait in line at the front desk.

Note: Only tablets are supported with Mobile Check-In. Smart phones are not supported.  IPads 2,3,4 and Mini  are the only tablets that support credit card swipes and receipt printing. You may still manually enter the credit card number and then process the credit card on any iOS or Android tablet.

 

Click here for a demo of the Mobile Check-In

 

Mobile Check-In Credit Card Swipes and Receipt Printing:

 The following iOS peripherals are supported for swiping credit cards and printing receipts from Mobile-Check-In.

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 Current features of Mobile Check-In include:

  • View current arrivals list.
  • Guest reservation information displayed, including folio detail, notes, comments, itinerary, preferences, tasks, and work orders. Click the badges to view the detail.

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  • Change guest status to checked-in.
  • Process credit card payments, or collect cash or checks. Credit card payments require the billing zip code for added security.

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  • Scan credit card on credit card swipe or key in the card number.
  • Text or email the check-in notice to the guest.

Communicate with Wireless or Cell Technology

RDP mobile device technology can communicate using your wireless network or cell technology.  The most expensive part of a mobile device such is the cellular calling plan, not the device itself.  If a wireless network is available at the property, purchasing an expensive calling plan for the modules is not necessary.  For example, a maintenance employee or housekeeper could have a device that was connected only to your internal wireless network, which provides free communication.  If a wireless network is not available, then RDP mobile modules will communicate using cellular technology, and a calling plan for the device is required.

 

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